I forgot my login and password. What do I do?
Please reset your password here.
How do I find my member ID number?
1) Log into the account
2) Located on the upper right next to your avatar picture will be your username
3) Under your username is your Member ID Number
My credit card is not going through, what can I do to still get the pre-reg price?
Certain browsers seem to have issues with connecting to credit card sites, and unfortunately, there is nothing we can do at this time. There are a few things you can do:
1) If you get an error message, use a different browser window to log into your account, check My Purchases to see if the charge went through.
2) Print out your invoice and send it in with a check or money order, postmarked by the published deadline, or
3) After everyone you are registering is in the system, email AnimeFest at email@example.com with a phone number and time we can call you. We can then enter your credit card information while on the phone with you.
What if I don’t have or don't want to use a credit card?
Email us at firstname.lastname@example.org with your name and member ID, and we will give you an invoice #. Log into your account, print out the invoice, and send it in with a check or money order, postmarked by the published price deadline to:
2221 Justin Road
STE 119 PMB 326
Flower Mound, TX 75028
Oops, my check bounced. What now?
It's a bummer, but it happens. You can still come once you pay the membership fee plus a bounced check fee of $35.
I lost my email receipt of the purchase I made. What do I do?
You can always view your invoices by logging into your AnimeFest account and clicking on "My Account", then "My Purchases".
When will I receive my ticket?
We don't actually send out paper tickets. We simply use our online database to verify your membership and payment. This helps to reduce costs. To verify that you are on the list, simply login to the site and make sure that your invoice ("My Account" > "My Purchases") is marked as paid.
Do you offer group discounts?
We do offer a discount on memberships if you buy 10 or more memberships at one time. You will receive a 10% discount on the cost of each membership. Please see Group Discounts for more information.
What is your refund policy?
We do not offer refunds. However, if you contact us before July 31st we can transfer your membership to someone else. Please see our Member Transfer FAQ for more information.
Can I roll my badge over to next year?
No. We do not offer rollovers. Due to the extenuating circumstances related to COVID impacting the cancellation of the 2020 convention and postponement of the 2021 event, we made the decision to offer rollovers of memberships as a courtesy upon request.
What is a badge name?
The badge name is the name you’d like to be called while you are at the convention. It can be your full name, a nickname, an anime character’s name, your gaming handle, etc. Obscenity, vulgarity, and slurs regarding race, gender, or sexual preference, in any language, will not be tolerated. Please limit your badge name to 20 alphanumeric characters please. Any punctuation marks or Japanese characters will not be printed on the badges.
Can I change the name on my badge after I have purchased it?
Yes, you may change your badge name in your AnimeFest account under "Edit Account" until Registration prints your badge.
I have just moved and my address does not match what is in my AnimeFest account. How do I change it?
You may change your address in you AnimeFest account.
Can I wear my costume while I’m in line?
Yes, but be advised we may ask you to remove any masks if we need to check a photo ID against the real face. We also ask that you have your photo ID and/or your invoice out and ready for us when you step up to the Registration booth to expedite the process. Please avoid carrying large props in line.
Do I need to wear my badge?
Your badge allows you admittance to all AnimeFest convention activities. It identifies you as a member to the convention and hotel staff. It must be worn visibly and above the waist at all times in convention areas.